The online NARPO shop is the sole authorised vendor of NARPO branded merchandise. Please be advised that due to the high volume of orders, shipments may take up to 14 working days to reach you. In the event that your order does not arrive within this timeframe, kindly reach out to hq@narpo.org for assistance in tracking your package. Should you receive a damaged or faulty item, please promptly inform the merchandise team at hq@narpo.org to arrange a new item. For returns, please ensure they are made within 30 days of receipt; note that the refund issued will not cover postage costs.