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In line with government guidance and to keep our employees safe, all the Towergate Health & Protection offices are now closed but we remain available as we are all working from home, continuing to deliver the excellent standard of service our customers have come to expect.
We are experiencing a high number of phone calls at the moment, so please bear with us if it takes a bit longer than normal to get through to us.
Our normal phone lines are all still up and running but it might be easier to email us initially, due to the amount of calls we are receiving. We will let you know as and when the situation changes.
Stay safe and thank you for your continued support.
The NARPO healthcare policy
We’re all likely to get sick or injured at some point, and this can lead to needing to take time out of our schedules for appointments with doctors and specialists.
Private medical insurance can help avoid long waiting lists for treatment. You’ll also have more flexibility with appointment times – allowing you to choose a time that fits around your lifestyle and commitments.
Through Towergate Health & Protection and AXA PPP healthcare, we are delighted to be able to offer NARPO members and their families’ access to a healthcare policy with subscription rates just for NARPO members .
The policy is open for application to all NARPO members providing they reside in the UK.
For further details about the policy please contact Towergate Health & Protection on 0800 389 7724 or email haps-Narpoenquiries@towergate.co.uk
Their office hours are Monday – Friday 9am – 5pm
Calls may be recorded for training and monitoring purposes
23rd March 2020- Update from Towergate CEO re Coronavirus-
The last few weeks have been difficult for everyone and I would like to start by wishing good health for you and your loved ones. During this time, we have remained focused on the needs of our customers and we are working hard to maintain our service to you through the current Coronavirus outbreak.
While the scale and impact of the current outbreak remains unknown, we are well prepared for any further changes in the advice from the government that might impact upon our business, and our ability to support all our customers through this unprecedented period of uncertainty.
We have plans in place to ensure that we can continue to serve the needs of our customers without interruption, while protecting the health and safety of our colleagues and our other stakeholders.
Many of our colleagues who normally work in our offices have now moved to home working, with IT systems and telephony systems in place to enable our colleagues to stay in touch with you as usual.
Some of our consultants who normally work in our offices may soon be using a temporary telephone number whilst working from home. If this applies to your consultant they will be in touch with you directly to confirm their new and hopefully temporary contact details.
Please rest assured that even while working from home, robust measures are in place to keep all our IT systems, and your information, safe and secure.
In line with government advice, our colleagues who remain in the office have been spread out to minimise social contact. We and our teams continue to take a vigilant approach and have put in place enhanced cleaning protocols in our premises.
The extent to which Coronavirus has disrupted day-to-day life has meant that we, like all businesses, have had to adapt quickly to a rapidly evolving situation. Our absolute priority is to maintain a high level of service to you, while following government advice on risk management best practice.
As some of our team get used to working in new ways or from different locations we would ask customers to contact us by email where possible, but be assured that if you need to speak with one of our team we will be here for you.
We are also in frequent contact with your insurance companies across the market and will be communicating any helpful changes and special measures they put in place during this period.
As this situation is changing almost hourly, we are keeping ourselves updated on every new development and will of course, communicate further with you if we need to make any more adaptations to the way we run our business.
Thank you for your understanding and cooperation during this time. Please don’t hesitate to get in touch if we can provide further support for you.
Update 14th April 2020
Coronavirus: update on your health insurance policy
Please see the update from Towergate
Update 22nd April 2020
The following link details AXA PPP’s Customer Promise and enhancements to PMI benefits like the NHS cash benefit and access to Thrive until 20th September 2020-
The role of Towergate Health & Protection and National Association of Retired Police Officers (NARPO)
Towergate Health & Protection is an independently authorised broker, who acts on your behalf. As an independent broker, Towergate Health & Protection is also able to undertake a market review for you.
To support their members, NARPO works with Towergate Health & Protection to enable Towergate Health & Protection to market the plan, for which NARPO receive a fee
Towergate Health & Protection negotiates the overall renewal terms AXA PPP healthcare offers on this plan, with NARPO agreeing the recommendation. NARPO has no other role within the administration of this arrangement.
For clarity, there is no commercial agreement between AXA PPP healthcare and NARPO, who do not represent you or negotiate any aspect of your healthcare insurance with AXA PPP healthcare. NARPO has no other role within the administration of this arrangement.
This cover is an individual contract of insurance between you and AXA PPP healthcare. The subscriptions under this arrangement are set each year by AXA PPP healthcare to take in to account the claims made by all the members of NARPO and their family members covered under the product. This arrangement has a common renewal date of the first of the March.
NARPO is an Introducer Appointed Representative of Towergate Health & Protection. Health and Protection Solutions Ltd, trading as Towergate Health & Protection, is authorised and regulated by the Financial Conduct Authority.
The NARPO travel and private medical insurance arrangement is underwritten by AXA PPP healthcare Limited. Registered in England number 3148119. Registered office: AXA PPP healthcare, 5 Old Broad Street, London, EC2N 1AD. AXA PPP healthcare is authorised by the Prudential Regulations Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority.
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